Warranty

Jewellery Co offer a three month manufacturers warranty with every piece from the date of purchase.

Our jewellery is of delicate nature and care must be taken when worn.
It is important to follow the Care Instructions for your warranty to be applicable.

Warranty covers manufacturing defects however does not cover:

• neglect

• wear & tear

• lost items

• bent items

• accidental damage

• contact with a foreign substance which includes hand sanitiser, soap, cleaning products, skin creams or perfume.
  scratches are not considered a manufacturing defect meaning it is not covered under warranty as they occur from everyday wear. Metals which are exposed to a foreign substance or an acidic skin types will discolour much faster if care is not taken. Discolouration and tarnish therefore is not covered under warranty.

• Tarnish occurs for many reasons and is subject to the environment of the wearer. Tarnish is not a manufacturing fault as it can be caused by many different things such as perfumes, moisturisers, tanning lotions and cleaning chemicals. Even ones’ skin acidity can cause metals to tarnish. Tarnish can also be a result of oxidation from the way items are stored. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide. This can be caused by either lack of oxygen or too much oxygen exposure. We do not recommend storing your pieces in their original box as they are only designed to protect items for safe transportation. We recommend storing your pieces in a purpose-made jewellery box. We find that a simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish.

It is at our discretion whether the faulty product will be replaced.

Gold Plated and Luxe CZ Jewellery Warranty

Due to the nature of and Luxe CZ Jewellery, rose gold and gold plated jewellery Jewellery Co offer a three (3) month manufacturers warranty with items purchased from the date of invoice.

It is important to follow the Product Care Instructions for your warranty to be applicable.

Warranty covers manufacturing faults; it does not cover misuse, missing stone due to being knocked or rough wear and tear, neglect or general wear and tear.

The warranty is void if an item has been misshaped, bent, come in contact with any chemicals or if our care instructions have not been followed correctly.

Proof of purchase must be retained and returned with the item for warranty to be valid.

We reserve the right to use our professional discretion as to whether the item is faulty or damaged by misuse, wear and tear, and if the product will be refunded, replaced or repaired.

If the care instructions have not been followed resulting in the warranty being voided when returning a damaged item, we will not refund any postage or item costs.

For more information please use our Contact Us.

General Returns
Jewellery Co. Australia is absolutely committed to providing quality products and great service to our customers.
If for any reason you are not completely satisfied with any product or if you have received a faulty or incorrect product please Submit a Returns and Replacements and we will be in contact with you to confirm your return.

Please note: We have a no returns and no refund policy on all custom made orders; this includes all personalised, handstamped and engraved jewellery.

Earrings can ONLY be returned if the earrings are still in the original packaging and unworn (this specification is a health regulation with all earrings).

To return products to Jewellery Co. Australia, please use Registered Post for your package and mail to the address shown on your invoice.
Unfortunately, the postage charges on returns are not refundable. However, if you are returning an item for replacement, you are not required to pay for the registered post return delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

Returns must be in original packaging and condition (original condition constitutes Not Worn, no scratches, no wear and tear and no damage.)

To ensure your complete satisfaction with your order we recommend that you contact us by email via our contact us link on the website for prompt response to any queries or questions regarding your enquiry.
If you require any special requests please ask!  We are happy to help in any way we can.

Our Quality Control team will inspect every delivery prior to shipping to ensure that the products you receive meet our high quality standards.
We will not refund or exchange any products damaged after delivery.
However, if you do receive a product which is faulty, please don’t hesitate to call us to arrange free return delivery and an exchange or refund.
Should a fault appear after your jewellery has been worn, it would be appreciated if you would give us the details of the fault or damage prior to returning it to us.
To do this use the contact us link on the website and a Customer Service representative will email or phone you to discuss the best option for your complete satisfaction.

Please remember when dealing with an issue regarding an item from our store or our service your requests and complaints are always acknowledged and your complete satisfaction is our top priority; we will always try to do our best within reason for you.