Shipping and Delivery

Australia Post Express eParcel
We send Australian orders using:
Australia Post Express eParcel;
Express eParcel is an Australia Post business parcel system.
It is express, registered, insured and signature required delivery.
Your tracking number is emailed to you as soon as your order has been posted.

Choose carefully when selecting the box “Authority to Leave”.
By doing so you hereby authorise when confirming for your parcel to be delivered to and left at your nominated shipping address without requiring a signature for the delivery that Jewellery Co. Australia will not replace or refund items which you do not receive if delivered without a signature.

Registered Post International
We send International orders: Registered International Airmail “Registered Post”
-Registered Post International Parcels offers an added security service for merchandise items, proof of posting, and a signature on delivery.
-Estimated delivery is within 3 to 10 business working days between metropolitan areas of major cities.
Shipping can take up to 21 days during busy peak times.
We cannot guarantee exact delivery times as each countries customs department must clear parcels for delivery within the postal system.
Your tracking number will be emailed to you when your order is shipped; please use this number to track delivery status and updates online at your countries post offices.

Order tracking
When your order is shipped, we will send an email confirming your tracking number. Simply follow the link in the email to track the delivery of your eParcel delivery.
Alternatively you can track your delivery on the Australia Post website

Signature on delivery
For security reasons, a signature is required for all deliveries. Having said that, If you elect not to sign for your delivery we will not be held responsible for lost, undelivered or stolen parcels.

Missed delivery
If you have not been able to sign for your delivery when the delivery arrives, an Australia Post collection card notice will be left at your address providing details of delivery or pick-up arrangements at your local Australia Post Office.

Dispatching your order
Once you have completed your order and your payment has been verified we will dispatch your order within 1-3 days.
We are committed to dispatching all orders promptly.
Please be aware that some designs may not be available for immediate dispatch if the product is temporarily out of stock or if we are making it to order for you.
If an item is temporarily out of stock , we will dispatch it as soon as possible for you. We will notify you if we expect a long delay or if we are unable to fulfil your order.

Order status
You can check the status of your order by logging in to your account.
For additional assistance regarding your order, please use the contact us and include your order number for prompt response.

Made to order and Custom products
As some of our designs are custom made or made to order please allow 3-10 days for dispatch. If you are concerned about the delivery of your order for a special occasion please add a note into the special requirements at checkout or contact us before purchasing to avoid disappointment.